Privacy Policy

MadHat Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and mailing address provided through contact forms, intake forms, or booking requests.
• Project Information: Details about your book, brand, or design project that you share with us during the intake or consultation process.
• Payment Information: Billing details processed securely through third-party payment providers (Stripe, PayPal). We do not store full payment card data.
• Usage Data: Pages visited, time spent on pages, browser type, and referring URLs collected via standard web analytics tools.

We use the information we collect to:

• Fulfill and manage your project or service requests
• Communicate with you about your bookings, invoices, and project status
• Send transactional emails (booking confirmations, payment receipts, project updates)
• Improve our website, services, and client experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include session cookies (deleted when you close your browser) and persistent cookies (stored for a set period).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We use trusted third-party services to operate our business, including:

• Stripe & PayPal — secure payment processing
• Google Calendar — appointment scheduling
• Email providers — transactional and project communications

These services have their own privacy policies and we encourage you to review them. We only share information necessary to provide our services.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Project files and correspondence are typically retained for up to 3 years after project completion.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of non-essential communications at any time

To exercise any of these rights, please contact us at info@madhatstudios.com.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please reach out:

MadHat Studios
info@madhatstudios.com